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  • 'Of Pearls & Perils' Hoodie

    'Of Pearls & Perils' Hoodie

    'Of Pearls & Perils' Hoodie

    Regular price From €35,00 EUR
    Regular price Sale price From €35,00 EUR
    Unit price /  per 
  • 'Planted Feet' Album Artwork Dark Theme Tee

    'Planted Feet' Album Artwork Dark Theme Tee

    'Planted Feet' Album Artwork Dark Theme Tee

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • 'Planted Feet' Album Artwork Light Theme Tee

    'Planted Feet' Album Artwork Light Theme Tee

    'Planted Feet' Album Artwork Light Theme Tee

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • 'Planted Feet' Mug

    'Planted Feet' Mug

    'Planted Feet' Mug

    Regular price From €14,00 EUR
    Regular price Sale price From €14,00 EUR
    Unit price /  per 
  • 'The Heart Has No Choice' Dark Theme Tee

    'The Heart Has No Choice' Dark Theme Tee

    'The Heart Has No Choice' Dark Theme Tee

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • 'The Heart Has No Choice' Light Theme Tee

    'The Heart Has No Choice' Light Theme Tee

    'The Heart Has No Choice' Light Theme Tee

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • 'Tiresome Times' Black Print Tee

    'Tiresome Times' Black Print Tee

    'Tiresome Times' Black Print Tee

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • 'Tiresome Times' White Print Tee

    'Tiresome Times' White Print Tee

    'Tiresome Times' White Print Tee

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • End Me Dark Theme Shirt

    End Me Dark Theme Shirt

    End Me Dark Theme Shirt

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • End Me Light Theme Shirt

    End Me Light Theme Shirt

    End Me Light Theme Shirt

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • Frozen Factory Closed Back Cap

    Frozen Factory Closed Back Cap

    Frozen Factory Closed Back Cap

    Regular price €28,00 EUR
    Regular price Sale price €28,00 EUR
    Unit price /  per 
  • Frozen Factory Corduroy Hat

    Frozen Factory Corduroy Hat

    Frozen Factory Corduroy Hat

    Regular price €28,00 EUR
    Regular price Sale price €28,00 EUR
    Unit price /  per 
  • Frozen Factory Logo Beanie

    Frozen Factory Logo Beanie

    Frozen Factory Logo Beanie

    Regular price €20,00 EUR
    Regular price Sale price €20,00 EUR
    Unit price /  per 
  • Hammer Unisex Tank Top

    Hammer Unisex Tank Top

    Hammer Unisex Tank Top

    Regular price From €25,00 EUR
    Regular price Sale price From €25,00 EUR
    Unit price /  per 
  • Of Pearls & Perils Dark Theme Shirt

    Of Pearls & Perils Dark Theme Shirt

    Of Pearls & Perils Dark Theme Shirt

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • Of Pearls & Perils Light Theme Shirt

    Of Pearls & Perils Light Theme Shirt

    Of Pearls & Perils Light Theme Shirt

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • Peace, Love, Beer & Rum Tee

    Peace, Love, Beer & Rum Tee

    Peace, Love, Beer & Rum Tee

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • The First Liquidation EP Dark Shirt

    The First Liquidation EP Dark Shirt

    The First Liquidation EP Dark Shirt

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 
  • The First Liquidation EP Light Shirt

    The First Liquidation EP Light Shirt

    The First Liquidation EP Light Shirt

    Regular price From €23,00 EUR
    Regular price Sale price From €23,00 EUR
    Unit price /  per 

Thanks for supporting Frozen Factory! Please read our shop policies below.

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 5-​8 business days
International: 10-20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities in the EU and US! We pick products that are generally available to ship from both areas (subject to current stock).

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address.

●  Ask your local post office if they have your package.

●  Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—I​ f you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at sales (at) frozenfactorymusic.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code or post code is the most important part of the address. Use a simple tool like U​ SPS ZIP code lookup​ to make sure you get it right!

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at sales (at) frozenfactorymusic.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at sales (at) frozenfactorymusic.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at sales (at) frozenfactorymusic.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at sales (at) frozenfactorymusic.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at sales (at) frozenfactorymusic.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Most importantly, you rock. 👊😁

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